Saturday, October 12, 2013

It took a second...

Quick update and follow up...

TSA held my luggage for inspection. 

I arrived in Narita, Japan and as anyone would do I found my way through customs and went to collect everything that I brought with me.  I wa surprised to find all of my cases off the belt and waiting for me. Wha??? A really friendly Japanese representative from Narita asked if I had all my stuff. I counted everything and I was a case short. Then she asked my last name. I confirmed and she told me that my case had been held in LAX without explanation. However, it was cleared by TSA and would be on a plane tomorrow. Apparently it was held for further inspection... After I left the country. Wtf?

Long story short, Japan apologized for what LAX did, said it happens far too often, and they would ship it to my house for free.  They tracked my case from LAX to Narita and called me the next day to tell me it arrived safely that evening and is en route the next day.

It took 3 or 4 days total to see my case again. But to my shock it was never opened of inspected. Locks were still closed and once I opened it I realized quickly everything was completely untouched. I never got an official explanation for what happened. I guess it never made it on the flight. LAX officially blamed TSA but that is all Narita ever knew. 

Moral of this whole rant is that TSA or LAX really sucks at their job. When people travel they are super stressed to begin with. When you move out of the country and spend months planing what you need to pack and have it left behind because TSA / LAX is incompetent it is really a punch to the face. Japan / Narita came through like heros and accepted responsibility for LA's incompetence.

Thank you Narita for personally seeing to the resolution. LAX / TSA please stop effing everyone over.

... End rant...

1 comment:

  1. you would think they would not want any packages are boxes just sitting around...

    ReplyDelete